Fulfillment Policy
Last updated: 05/16/2024
1. Service Delivery
Order Confirmation: Upon purchasing a service or digital product from CeoCapital LLC you will receive an email confirmation with your order details. Please review this information and contact us immediately at ceocapitalllc2001@gmail.com if there are any discrepancies.
Service Activation: Services will be activated within 24-48 hours after your purchase is confirmed. For subscription services, access will commence immediately upon successful payment processing.
Digital Product Delivery: Digital products, such as e-books, software, or online courses, will be delivered electronically. You will receive an email with a download link or access instructions within 24-48 hours hours of purchase.
2. Payment Processing
We use Stripe to process payments securely. Your payment information is encrypted and handled according to PCI-compliant standards. For more information, please refer to Stripe’s Privacy Policy.
3. Cancellations and Refunds
Service Cancellations: You may cancel a service at any time by contacting us at ceocapitalllc2001@gmail.com or through your account settings on our website. Cancellation requests must be received 10 days before the next billing cycle to avoid being charged for that period.
Refund Policy: We offer refunds for services and digital products under the following conditions:
Refund Process: Refunds will be processed to the original payment method within 5 business days of approval. You will receive a notification email once the refund has been issued. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or card issuer.
4. Access and Technical Support
Access Issues: If you experience any issues accessing your purchased services or digital products, please contact us immediately at ceocapitalllc2001@gmail.com with your order number and a description of the issue. We will work to resolve the problem as quickly as possible.
Technical Support: We provide technical support for our services and digital products. For assistance, please contact us at ceocapitalllc2001@gmail.com or visit our support page https://www.ceocapital.com/customer-support for troubleshooting guides and FAQs.
5. Subscription Services
Billing Cycle: For subscription-based services, billing occurs on a recurring basis as specified at the time of purchase (e.g., monthly, annually). You will be charged at the beginning of each billing cycle.
Subscription Management: You can manage your subscription, including updating payment information or cancelling the subscription, through your account settings on our website. Cancellations must be made 5 days before the next billing cycle to avoid being charged for that period.
Trial Periods: If a trial period is offered, you must cancel before the end of the trial to avoid being charged for the full subscription. Trial terms will be clearly stated at the time of sign-up.
6. Customer Support
For any questions or concerns about your order, please contact our customer support team:
7. Security and Privacy
Your security and privacy are our top priorities. All transactions are processed through Stripe, which is PCI-compliant and uses encryption to protect your data. For more information on how we handle your data, please read our Privacy Policy.
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